Terms and Conditions

Effective from: November 1st, 2025

Your use of our website; our supply of programs, products and services; and our dealings with you in general.

By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions. In addition, when you book any programs, products or services from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.

We kindly ask you to read our Terms and Conditions carefully.

The following Terms and Conditions will apply to:

Provider or Coach: Reconnect health consulting GmbH & Co.KG

In these Terms and Conditions, the term “Coach” refers to reconnect health consulting GmbH & Co. KG, including its authorized representatives. The term “Client” refers to the individual or organization receiving coaching services.

Understanding of Coaching

The Coach offers live coaching sessions for personal development, mindset, and meditation. Sessions may take place online (via Zoom or Webinar) or in person, individually (1:1) or in groups.
Coaching is an individual, process- and solution-oriented form of support, aimed at developing awareness, reflection, and personal growth.
Coaching is a voluntary process, requiring the client’s active participation and responsibility for their own actions and results.
The coach provides guidance and process facilitation, but the actual change of work is carried out by the client.
Coaching is not psychotherapy, medical treatment, or counseling. It does not diagnose, treat, or cure medical or psychological conditions.
Clients are responsible for seeking professional help where required. Coaching requires normal psychological and physical resilience.
These terms apply equally to individual (1:1) and group coaching sessions.

Nature of Coaching (FernUSG Protection.)

Coaching sessions are conducted live and interactively in real time.
This offer is not a structured distance-learning program within the meaning of the German Distance Learning Protection Act (Fernunterrichtsschutzgesetz – FernUSG).
There is no fixed curriculum, no monitoring and no certification.
Reflection prompts or handouts serve only for self-awareness, not for performance assessment.
Coaching is a voluntary process that requires normal psychological and physical resilience.

Scope of Services and Exclusions

The scope of services (number of sessions, duration, format, location/online platform, additional resources) is defined in the individual coaching agreement or program description.
Coaching may include agreed follow-up support (e.g. email check-ins, messenger communication), but this is not guaranteed unless explicitly stated.
Group coaching programs may include a fixed number of group sessions, online meetings, or shared resources.
Coaching does not include therapy, financial, tax, or legal advice. Results are not guaranteed, as success depends on the client’s own actions and responsibility.

Client Responsibilities

The client affirms that they have the capacity and authority to enter this agreement.
The client agrees to be open, honest, punctual, and to actively participate in the process.
The client acknowledges that results depend on their own engagement and actions.
The client agrees to inform the coach of any relevant health conditions that may affect participation.
The Client confirms they are in adequate mental and physical health to participate.
In group coaching, the client agrees to behave respectfully towards all participants and to maintain a supportive group environment.

Fee, Expense and Payment

Fee: The client is responsible for paying the agreed coaching fee. All prices are quoted in euros (€) and include statutory VAT (Mehrwertsteuer) unless otherwise stated. Fees are payable in full upon booking unless otherwise agreed in writing. Offers are valid for 14 days from the date of issue and expire automatically if not confirmed in writing. If a third party agrees to cover the costs but fails to do so, the client remains fully liable for
Expense: Reasonable additional expenses, such as travel or accommodation for in-person events, are to be covered by the client unless otherwise agreed.
Payment: Bookings may be made via email or through the website. Payments are accepted via PayPal or Stripe unless otherwise agreed. Participation is confirmed once full payment has been received. The Provider reserves the right to withhold services until payment is completed.

Right of Withdrawal / Refund Policy

Private consumers (EU/EEA clients) have the right to withdraw from this agreement within 14 days without giving reasons. To exercise this right, the client must notify the coach in writing (e.g. email).

Reconnect health consulting GmbH & Co.KG
Attn: Marijana Sommerfeld
Email: yes@reconnect2self.com
If the client requests that coaching sessions begin within the 14-day withdrawal period, the client expressly agrees that the right of withdrawal ends once the full service (program, package, or agreed sessions) has been delivered. The client acknowledges that no refunds are available once the program has started.
Coaching packages or session bundles must be used within the agreed timeframe; unused sessions may expire unless otherwise agreed.
For group coaching programs, missed sessions usually cannot be rescheduled individually; if replays or materials are provided, this constitutes fulfillment of the service.

Rescheduling and Cancellation of Sessions

Appointments are binding, including free introductory calls.
Private Sessions (1:1) can be rescheduled or canceled free of charge up to 2 days before the appointment. For cancellations later than 2 days , 50% of the session fee will be charged.
For cancellations on the same day or no-shows, the full fee is due.
Saved expenses (e.g. travel not incurred) will not be charged.
For coaching packages or programs (e.g. 6 sessions over 3 months, including email/messenger support), the fee is payable in full upon booking unless otherwise agreed in writing.
Once the program has started, no refunds are available, even if the client does not use all sessions. Unused sessions expire at the end of the agreed timeframe.
If the coach is unable to deliver the agreed services, any undelivered sessions will be refunded proportionally.
For group coaching programs, session dates are fixed; individual rescheduling is not possible.
If replays or materials are provided, this constitutes fulfillment of the service.
The coach may reschedule sessions due to illness, force majeure, or technical issues; in such cases, a new date will be arranged.

Term and Termination

Either party may terminate the agreement in writing with reasonable notice if there is a material breach of terms or mutual agreement.
Upon termination, outstanding fees are payable, and unused prepaid sessions may be refunded on a pro rata basis (unless excluded in a program description).
In group coaching, if a participant repeatedly disrupts or disrespects the group environment, the coach may remove them without refund.
Confidentiality, data protection, and intellectual property obligations survive termination.

Recordings and Intellectual Property

Coaching sessions may occasionally be recorded by the coach for learning, improving quality, or promotional purposes. Recordings are made only with the client’s explicit consent before the session begins, in accordance with data-protection law. Clients will be informed of the purpose, scope, and storage duration of each recording and may withdraw consent at any time with effect for the future.
Clients may not record, reproduce, or distribute any coaching sessions without the Provider’s written permission.
All coaching materials, meditations, exercises, and recordings are protected by copyright and provided solely for personal development. Clients may not copy, share, publish, or use these materials for commercial purposes without the Provider’s prior written approval.

Confidentiality and Data Protection

Both parties agree to maintain strict confidentiality about all information shared during the coaching process.
Exceptions apply only where disclosure is required by law or with the client’s consent.
The coach complies with applicable data protection laws (e.g. GDPR). Client information is securely stored and used only for the purpose of fulfilling the contract.
The coach may use information shared in coaching sessions in an anonymized form for the purposes of professional supervision, mentoring, or training, ensuring that the client cannot be identified. Details on data processing are available in our Privacy Policy.
For group coaching, confidentiality also applies between participants.
The coach cannot guarantee that all participants uphold this but expects all clients to respect the privacy of fellow participants.
Details on data processing are available in our Privacy Policy

Intellectual Property

All coaching content, exercises, and resources are made available for personal growth and development. Clients may use these materials freely for their own learning and growth. Exceptions: Books, published works, and explicitly marked intellectual property (e.g. training manuals, published frameworks) remain the exclusive copyright of the coach/author. These may not be copied, shared, or commercialized without written permission.
Clients may not record or distribute coaching sessions without prior written consent. If group sessions are recorded (e.g. for replays), participants will be informed in advance. Recordings are for personal use only and may not be shared.

Limitation of Liability and Force Majeure

The Provider cannot guarantee specific outcomes or results. The Client remains solely responsible for their own decisions, actions, choices, outcomes, and overall wellbeing.
The Provider’s total liability is limited to the total fees paid under this contract. Neither party shall be held liable for delays or non-performance arising from circumstances beyond their reasonable control, including but not limited to illness, accidents, pandemics, natural disasters, or governmental restrictions. In such circumstances, affected sessions will be rescheduled whenever possible.

Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Federal Republic of Germany.
The place of jurisdiction is the Provider’s business location, unless mandatory consumer protection law provides otherwise.
Both parties agree to attempt amicable resolution or mediation before initiating legal proceedings.

Final Provisions

This Agreement, together with any program descriptions, invoices, or written supplements, constitutes the entire agreement between the parties.
Amendments must be made in writing (including electronic text form) to be valid.
If any provision is invalid, the remaining provisions remain binding. Acceptance via electronic means (e-signature, checkbox, or email confirmation) is legally binding

Client Confirmation

By booking or participating in coaching sessions, the client confirms that they have read and accepted these Terms and Conditions and understand that coaching is not therapy or medical treatment. This acknowledgement applies to both individual and group coaching agreements.